Store Manager (H/F)

APM Monaco

Rome - Italie
Publié il y a 7 mois


Reports to: Division Retail: Area Manager – Italy, Switzerland, and UAE.

Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Director is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Job Responsibilities

Sales Generation:
⦁ Meet sales goals
⦁ Analyse sales reports and data to determine the needs of the business and set business strategies
⦁ Set individual sales goals for sales associates, ensuring goals reflect store business goals
⦁ Continuously motivate sales staff to meet assigned sales and productivity goals
⦁ Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
⦁ Demonstrate sales leadership for staff by playing an active role on the selling floor
⦁ Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales
⦁ Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence

Customer Service:
⦁ Ensure all associates provide the highest level of customer service to build a strong local and international, repeat customer base.
⦁ Manage client database and utilize information to increase sales and client contact
⦁ Resolve all client problems and complaints quickly and effectively
⦁ Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
⦁ Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
⦁ Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

⦁ Ensure facility maintenance, presentation and organization
⦁ Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash. Control store expenses and maintain budgets, continually striving to reduce costs
⦁ Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
⦁ Ensure deliveries are properly processed in a timely manner
⦁ Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
⦁ Meet inventory accuracy and shrink requirements
⦁ Ensure staff is trained in all areas of appropriate POS usage and maintenance
⦁ Understand and properly execute all management POS functions
⦁ Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter- store communication.
⦁ Build and maintain good communication with members of corporate office and other stores

⦁ Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
⦁ Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
⦁ Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
⦁ Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
⦁ Identify and communicate product concerns in a timely manner

Human Resources:
⦁ Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
⦁ Support, implement and provide follow-up for all training programs, seminars, etc.
⦁ Continually evaluate the performance of each associate and provide constant feedback to ensure results
⦁ Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
⦁ Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills/Experience

⦁ Minimum 5 years retail experience with 2-3 years in store management.
⦁ Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
⦁ Ability to analyse selling reports and react quickly to the business trends
⦁ Strong verbal and written communication skills and excellent organizational skills
⦁ Flexibility to work a retail schedule, which includes evening, weekends and holidays
⦁ Entrepreneurial drive

Direct Reports: Assistant Store Director, Supervisors, Senior Sales Associates, Sales Associates

Caractéristiques de l'emploi

Catégorie emploiOffres d'emplois APM Monaco

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